Job Description

MindPec Solutions Hiring! Full Time Customer Service Team Leader_(Traditional Mandarin)Whf After 3 Months in WP Kuala Lumpur, Earn up to MYR 5,600 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Customer Service Team Leader_(Traditional Mandarin)Whf After 3 Months
Follow
MYR5,000 - MYR5,600 Per Month
KL City,
Fewer than 10 applicants. Your chances are good!
Posted 3 hours ago o Closing 17 Nov 2025
Fewer than 10 applicants. Your chances are good!
Share
Save
Apply

Requirements
Position - Customer Service [Team Leader]Traditional Mandarin
Location: Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur
Working Time: Rotational Working hours 7 am-11 pm (Earliest Shift is 7 am, Latest shift will end at 11 pm) Mon-Sun (2 days rotational offdays)
Work From Home opportunity might be available after 3 months of probation, subject to the performance of the team (TBC)
Language Requirement: Must be able to speak, read, and write in traditional Mandarin.
Remuneration Package: MYR 4800- MYR 5600 Total Package
Qualifications

• Educational Background: Possess at least Diploma and above, in any field. SPM graduates may be considered if they have appropriate years of relevant working experience.

• Experience: Minimum of 2 years of working experience in a call center or BPO environment, with prior experience in a supervisory or team leader role.

• Skills:

o Strong leadership and team management skills.
o Excellent communication and interpersonal skills.
o Proficiency in customer service software and tools.
o Ability to analyse data and derive actionable insights.
o Problem-solving and conflict resolution skills.
o Ability to work in a fast-paced environment and adapt to changing priorities.
Interested candidates can contact us on below details.Email: OR WhatsApp: +60 3229
Responsibilities
1. Team Management:

• Supervise and support a team of customer service agents, including scheduling shifts, monitoring performance, and conducting regular team meetings.

• Provide guidance and feedback to team members to enhance their skills and performance.

• Handle escalated customer issues and complex inquiries, ensuring resolution in a timely and satisfactory manner.

2. Performance & Quality Monitoring:

• Track and analyse key performance indicators (KPIs) including agents' attendance to assess team performance and identify areas for improvement.

• Conduct performance reviews and set development goals for team members.

• Ensure adherence to established SOPs and quality standards to maintain high levels of customer satisfaction.

• Review call recordings and other customer interactions to provide feedback and identify training needs.

3. Issue Resolution:

• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.

• Support team members in resolving complex issues and provide coaching on best practices.

4. Proactive Improvement:

• Proactively suggest improvement plans and strategies to management for enhancing team performance and service quality.

5. Ad-Hoc Responsibilities:

• Perform any other duties and responsibilities as assigned by management, related to the effective implementation, maintenance, and continual improvement of operation.

Interested candidates can contact us on below details.Email: OR WhatsApp: +60 3229
Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Meal Provided
• Double Pay for working on PH
• Performance Bonus
• Work-Life Balance
• Nearby public transportation

Additional Benefits

• 5 Working Days
• Allowance Provided

Skills
Team Leadership Team Management Customer Service Management Mandarin Language Proficiency Communication Skills Problem-Solving
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Skills Required