Customer Service (technology Platform Industry) Penang
George Town, Pulau Pinang, Malaysia
Job Description
- Previous working experience in customer service, or customer service related field is an added advantage but not essential.
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, priorities and manage time effectively.
- Willing work in Rotational Shift.
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company\'s service standards.
- Effectively manage large numbers of incoming calls.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Annual leave and sick leave
- Allowance
- KWSP and SOCSO
- Willing relocate at penang area
- Training Provided
- 5 Working Days
- Allowance Provided
Ricebowl
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Job Detail
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Job IdJD1057025
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeorge Town, Pulau Pinang, Malaysia
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EducationNot mentioned