Job Description

Assignment Summary

Customer Service (ability to handle all levels of customer queries) Identify and handle customer inquiries effectively and accurately to the satisfaction of customers Prepare monthly reports and shift schedule Ensure that all actions taken to handle a customer's enquiry / problem / complaint are in compliance with the company's standard operating procedures & policies, and to escalate the matter to the relevant higher authorities in the event of exceptions Handle all assigned responsibilities and duties on a timely manner and achieve pre-determined individual as well as team targets based on goals and KPIs while adhering to qualifying criteria Manage the onboarding of new clients. Take hand-off action items from sales, coordinate and lead-client orientations, and communicate client expectations and needs to all affected teams in a timely manner. Provide technical support, trouble shooting and RMA service Contribute to a self-service knowledgebase of common customer inquiries. Assists customer on all queries pertaining to our products Operations (kiosk management : stocks, cash, assets, planogram and cleanliness)

Job Requirements

Minimum SPM and above Independent & Hardworking Detail oriented, process driven thinker with relentless follow through Trustworthy Able to work on shift /retail hours Willing to work on weekends and Public Holiday

Skills Required

Technology savvy Ability to communicate fluently in Bahasa Malaysia and/or English, added advantage if able to speak 3rd local dialect Basic knowledge in using a computer and smart phone Problem solving
Job Type: Full-time

Pay: From RM2,400.00 per month

Benefits:

Free parking Health insurance
Work Location: In person