Customer Service (traditional / Simplified Mandarin)

Kuala Lumpur, Malaysia

Job Description


  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full Training Provided
  • Able to start on immediate basis.
Responsibilities
  • Answer phone calls, e-mails, live chats, and messages on social media from customers
  • Answer customer enquiries and resolve customer issues in an efficient and timely manner
  • Help customers with issues related to the service, troubleshoot on the customer\'s behalf and solve the customer\'s problems to the best of your ability
  • Responding to customer complaints and implementing customer retention strategies in order to reduce churn, retain existing business, and increase loyalty
  • Use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services.
  • Flexible in working on all shifts as per business requirement
You can connect with me directly on OR WhatsApp me on + for more details.Benefits
  • Permanent Job
  • EPF & Sosco
  • KPI
Additional Benefits
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Performance Bonus
SkillsMandarin Taiwan Cantonese Customer Service Fluency in Taiwanese/Mandarin Problem-Solving Customer InteractionImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1070774
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    4000 - 5000 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned