Customer Service Trainer (mandarin)
Iskandar Puteri, Johor, Malaysia
Job Description
Mohon
Penerangan Kerja
Kelayakan
- Diploma/Degree or above.
- Fluent in English (B2+) and Mandarin or Cantonese.
- Minimum 1 year training experience in a BPO/contact centre; e-commerce/marketplace exposure preferred.
- Strong facilitation, presentation, and content development skills.
- Organized, adaptable, fast learner, and able to work under pressure.
- Must work on-site in Johor.
- Deliver onboarding, refresher, and ongoing training for new and existing staff.
- Prepare, update, and maintain training materials and manuals.
- Evaluate trainee performance and provide constructive feedback.
- Track training attendance, completion, and assessment results.
- Collaborate with Training, Operations, and QA teams to align initiatives with business goals.
- Foster a positive and engaging learning environment.
- 5 working days
- Allowance Provided
- EPF and SOCSO
- Annual Leave and Sick Leave
- EPF / SOCSO / PCB
- Annual Leave
- Medical and Hospitalisation Leave
- Allowance Provided
- 5 Working Days
Mandarin Chinese proficiency Customer service training Curriculum development Communication skills Presentation skills Coaching and mentoring Performance management
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1262873
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:RM 5,500 per month
-
Employment StatusPermanent
-
Job LocationIskandar Puteri, Johor, Malaysia
-
EducationNot mentioned