Job Description

Job Summary

The Customer Service Executive (Car Player Division) is responsible for providing high-quality support to customers and distributors for car audio and infotainment systems. The role focuses on responding to product inquiries, troubleshooting issues, coordinating with technical teams, and ensuring an exceptional customer experience from purchase to after-sales service.

Key Responsibilities

Handle

customer inquiries and complaints

related to car players, infotainment systems, and accessories via phone, email, chat, or in-person. Provide

technical troubleshooting guidance

to customers and service centers for hardware and software-related issues. Coordinate with the

technical support and repair teams

to ensure timely resolution of customer cases. Log, track, and update all interactions in the

CRM system

, ensuring accuracy and completeness of service records. Follow up with customers to confirm resolution and satisfaction. Communicate warranty terms, replacement procedures, and repair timelines to customers. Collaborate with product, logistics, and sales teams to ensure smooth

after-sales service operations

. Prepare and submit

daily/weekly service reports

on issue trends, turnaround times, and customer satisfaction. Provide feedback to the product development team on recurring issues and customer suggestions. Maintain up-to-date knowledge of all car player models, features, software updates, and configurations.

Qualifications

Diploma or Bachelor's Degree in

Electronics, Engineering, IT, or related field.

Minimum

1-2 years of customer service experience

, preferably in

automotive electronics or consumer electronics.

Strong technical understanding of

car infotainment systems

and connectivity features (Bluetooth, Android Auto, Apple CarPlay, etc.). Excellent communication and problem-solving skills. Proficient in

Microsoft Office

and

CRM systems

. Ability to multitask, manage time effectively, and work under minimal supervision.

Preferred Skills

Experience in handling

after-sales service

or

technical support

for automotive accessories. Knowledge of

warranty claim handling

and

dealer coordination.

Fluency in

English and one additional language

(Mandarin / Bahasa / Arabic) is an advantage.

Key Attributes

Customer-focused with a strong sense of responsibility. Detail-oriented, organized, and analytical. Team player with proactive communication and follow-up skills. Able to adapt to fast-paced and dynamic environments.
Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Application Question(s):

Able to start immediately? Able to work for US hour? Have Fibre Internet at Home? Experience handling US Market ? Able to work in Publika or Home? Able to accept salary from RM3000?
Education:

Diploma/Advanced Diploma (Required)
Experience:

Customer service: 3 years (Preferred)
Work Location: In person