Customer Service (welcome Fresh Graduate)
Melaka, Malaysia
Job Description
Mohon
Kelayakan
- Minimum qualification: SPM with 2 years call center experience
- Fresh Graduates (Diploma) or (Degree) are encouraged to apply
- Must be able to communicate and write well in English
- Ability to speak Mandarin will be an added advantages but not necessary
- Good interpersonal and communication skills
- Basic computer literacy (MS Office)
- Willing to on rotation shift
- Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation
- Follow up and resolve customers complains and ensure IT is close to satisfaction
- Work closely with team members and leaders at all times to achieve quality results and productivity
- To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure
- Participate in ad-hoc projects as required
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader
- Any other duties assigned by the team leader
- Shift Allowance = RM9 per night shift
- Customer Service Allowance - RM150
- KPI Allowance = RM100
- Language Allowance (Mandarin) = RM450
- EPF and SOCSO contribution
- Salary ranging from RM1,800 - RM3,000
- Must be able to work on shift basis with additional allowance of RM150 (1 shift = 9.5 hours) (5 working days)
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Job Detail
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Job IdJD852198
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:1800 - 3000 per month
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Employment StatusPermanent
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Job LocationMelaka, Malaysia
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EducationNot mentioned