Customer Service/call Center Consultant
Kuala Lumpur, Malaysia
Job Description
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Scope and Authority:
As Customer Support, you will be at the forefront to seamlessly provide \'Customer First\' support,
build meaningful relationships with our consumers and deliver top-notch financial service.
You will be responsible for proactively addressing consumers issues, and optimizing customer
experience.
Your Role:
refund issues; lending and product enquiries
continuous process improvement
Qualifications & Experience:
prioritized
As Customer Support, you will be at the forefront to seamlessly provide \'Customer First\' support,
build meaningful relationships with our consumers and deliver top-notch financial service.
You will be responsible for proactively addressing consumers issues, and optimizing customer
experience.
Your Role:
- Handle day-to-day customer inquiries and handling service enquiries as well as any other
- Provide quality customer support through voice/ chat/ email support and guided
refund issues; lending and product enquiries
- Work closely with the relevant stakeholders to ensure the case is resolved in a timely manner
- Vigilant to identify consumer risks, security or fraud issues throughout contact with the
- Maintain the SOP and updating them accordingly to ensure that new information is
continuous process improvement
- Meet and exceed operations metrics, quality goals, compliance regulations and productivity
Qualifications & Experience:
- Possess at least a Diploma in any relevant field
- Working experience in Customer Service in financial / banking industry would be preferred.
- Domain knowledge in insurance products, risks operations, client money protection, and
- Experience in Livechat and digital servicing channels or software will be an added advantage
- Strong multi-tasking and prioritization skills, with a focus on accuracy and on-time delivery
- Strong verbal and written communication skills in Bahasa Malaysia and English is a MUST.
prioritized
- Flexibility to work outside of normal business hours, including after-hours and weekends to
- Can thrive under stress and minimal supervision
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Job Detail
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Job IdJD913198
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned