Customer Servicer Officer || Bangsar

Kuala Lumpur, Malaysia

Job Description


  • High school diploma or equivalent; additional education or training in customer service is a plus.
  • Proven experience in a customer service role, preferably in the aesthetic industry.
  • Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  • Strong organizational and multitasking abilities, with keen attention to detail.
  • Ability to work effectively in a fast-paced environment and remain calm under pressure.
  • Proficiency in computer skills, including MS Office and appointment scheduling software.
  • Knowledge of aesthetic treatments, products, and procedures is desirable.
  • Willingness to learn and adapt to new technologies and procedures.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to work evenings, weekends, and holidays as needed.
Responsibilities
  • Provide excellent customer service to clients in person, over the phone, and via email.
  • Schedule appointments and consultations, ensuring accuracy and efficiency.
  • Greet clients upon arrival and ensure they feel welcome and comfortable.
  • Assist clients with product selection, providing information on features, benefits, and usage.
  • Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  • Maintain cleanliness and organization of the reception and waiting areas.
  • Answer inquiries and address concerns promptly and professionally.
  • Assist with administrative tasks such as filing, data entry, and inventory management.
  • Collaborate with other team members to ensure a smooth and seamless customer experience.
  • Promote and upsell additional products and services to clients as appropriate.
Benefits
  • Commission and discounts for in-house aesthetic services
  • Additional Benefits
  • Annual Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Performance Bonus
  • 5 Working Days
  • Flexible Working Hours
Additional Benefits
  • Annual Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Performance Bonus
  • 5 Working Days
  • Flexible Working Hours
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Job Detail

  • Job Id
    JD1060098
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned