Job Description

MohonKelayakan

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience in a customer service role, preferably in the aesthetic industry.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational and multitasking abilities, with keen attention to detail.
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• Proficiency in computer skills, including MS Office and appointment scheduling software.
• Knowledge of aesthetic treatments, products, and procedures is desirable.
• Willingness to learn and adapt to new technologies and procedures.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Flexibility to work evenings, weekends, and holidays as needed.

Tanggungjawab

• Provide excellent customer service to clients in person, over the phone, and via email.
• Schedule appointments and consultations, ensuring accuracy and efficiency.
• Greet clients upon arrival and ensure they feel welcome and comfortable.
• Assist clients with product selection, providing information on features, benefits, and usage.
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
• Maintain cleanliness and organization of the reception and waiting areas.
• Answer inquiries and address concerns promptly and professionally.
• Assist with administrative tasks such as filing, data entry, and inventory management.
• Collaborate with other team members to ensure a smooth and seamless customer experience.
• Promote and upsell additional products and services to clients as appropriate.

Manfaat

• Commission and discounts for in-house aesthetic services
• Additional Benefits
• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Performance Bonus
• 5 Working Days
• Flexible Working Hours

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