Job Description

Palm Logistics Hiring! Full Time Customer Services Executive in Selangor, Earn up to MYR 5,000 - Ricebowl
Customer Services Executive
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MYR3,500 - MYR5,000 Per Month
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Fresh Graduates
More than 40 have applied to this job
Posted 38 minutes ago o Closing 9 Aug 2025
More than 40 have applied to this job
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Requirements
Qualifications:

• Candidate must possess at least one of the following:
• Higher Secondary/STPM/"A" Level/Pre-U
• Professional Certificate
• Diploma, Advanced/Higher/Graduate Diploma in Freight Forwarding, Logistics, Business, or a related field

Skills & Experience:

• Proficient in Microsoft Word, Excel, and Outlook
• Minimum 2 years of working experience in a related field
• Fresh graduates are also encouraged to apply
• Ability to work independently and communicate effectively
• Strong adaptability, positive attitude, growth mindset, team spirit, thoroughness, responsiveness, and the ability to manage priorities effectively

Language Requirements:

• Proficient in English, Bahasa Malaysia, and Mandarin (both written and verbal)

Additional Information:

• Must be willing to work in Klang, Selangor
• Preferably with experience in Freight Forwarding, Customs Clearance (Forwarding), or a related field
• Full-time position(s) available

Responsibilities

• Handle daily export and import shipments (ocean and air), including booking, documentation, and related operational tasks
• Coordinate with terminal operators, slot owners, ocean carriers, co-loaders, truckers, warehouses, and other stakeholders to ensure timely and smooth shipment deliveries to clients
• Prepare and proofread freight forwarding documents-such as House Bill of Lading, Master Bill of Lading, insurance certificates, and other shipping documents-accurately and on time, according to client requirements
• Liaise with clients, ocean carriers, co-loaders, and overseas agents to verify and finalize all freight forwarding documentation
• Customs Clearance documentation and operation handling process. Ensure accuracy and completeness of all documents required for customs clearance.
• Monitor shipment departure dates and ensure completion of the full documentation process
• Send pre-alerts to clients and overseas agents upon shipment departure
• Manage incoming pre-alerts from overseas agents and coordinate with local vendors, clients, and agents regarding quotations and shipment arrangements
• Organize and upload all shipping documents and data into internal and external systems as required
• Utilize Westports and Northport systems to execute shipment processes
• Escalate critical issues to the reporting manager in a timely manner
• Prepare and submit monthly reports to internal and external stakeholders
• Respond promptly and professionally to customer inquiries, resolve issues, and handle complaints.
• Support additional tasks related to shipment clearance as needed
• Perform any other duties or responsibilities assigned by Management

Benefits
Benefits

• EPF / SOCSO

Additional Benefits

• Medical and Hospitalisation Leave
• Annual Leave. Working Hours : Monday - Friday (8.30am-5.30pm)

Skills
Communication Skills Problem-Solving Skills Patience Time Management
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