Customer Services Executive

Klang, Selangor, Malaysia

Job Description

Palm Logistics Hiring! Full Time Customer Services Executive in Selangor, Earn up to MYR 5,000 - Ricebowl
Customer Services Executive
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MYR3,500 - MYR5,000 Per Month
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Fresh Graduates
More than 40 have applied to this job
Posted 38 minutes ago o Closing 9 Aug 2025
More than 40 have applied to this job
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Requirements
Qualifications:

  • Candidate must possess at least one of the following:
  • Higher Secondary/STPM/"A" Level/Pre-U
  • Professional Certificate
  • Diploma, Advanced/Higher/Graduate Diploma in Freight Forwarding, Logistics, Business, or a related field
Skills & Experience:
  • Proficient in Microsoft Word, Excel, and Outlook
  • Minimum 2 years of working experience in a related field
  • Fresh graduates are also encouraged to apply
  • Ability to work independently and communicate effectively
  • Strong adaptability, positive attitude, growth mindset, team spirit, thoroughness, responsiveness, and the ability to manage priorities effectively
Language Requirements:
  • Proficient in English, Bahasa Malaysia, and Mandarin (both written and verbal)
Additional Information:
  • Must be willing to work in Klang, Selangor
  • Preferably with experience in Freight Forwarding, Customs Clearance (Forwarding), or a related field
  • Full-time position(s) available
Responsibilities
  • Handle daily export and import shipments (ocean and air), including booking, documentation, and related operational tasks
  • Coordinate with terminal operators, slot owners, ocean carriers, co-loaders, truckers, warehouses, and other stakeholders to ensure timely and smooth shipment deliveries to clients
  • Prepare and proofread freight forwarding documents-such as House Bill of Lading, Master Bill of Lading, insurance certificates, and other shipping documents-accurately and on time, according to client requirements
  • Liaise with clients, ocean carriers, co-loaders, and overseas agents to verify and finalize all freight forwarding documentation
  • Customs Clearance documentation and operation handling process. Ensure accuracy and completeness of all documents required for customs clearance.
  • Monitor shipment departure dates and ensure completion of the full documentation process
  • Send pre-alerts to clients and overseas agents upon shipment departure
  • Manage incoming pre-alerts from overseas agents and coordinate with local vendors, clients, and agents regarding quotations and shipment arrangements
  • Organize and upload all shipping documents and data into internal and external systems as required
  • Utilize Westports and Northport systems to execute shipment processes
  • Escalate critical issues to the reporting manager in a timely manner
  • Prepare and submit monthly reports to internal and external stakeholders
  • Respond promptly and professionally to customer inquiries, resolve issues, and handle complaints.
  • Support additional tasks related to shipment clearance as needed
  • Perform any other duties or responsibilities assigned by Management
Benefits
Benefits
  • EPF / SOCSO
Additional Benefits
  • Medical and Hospitalisation Leave
  • Annual Leave. Working Hours : Monday - Friday (8.30am-5.30pm)
Skills
Communication Skills Problem-Solving Skills Patience Time Management
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Job Detail

  • Job Id
    JD1136610
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    5000 per month
  • Employment Status
    Permanent
  • Job Location
    Klang, Selangor, Malaysia
  • Education
    Not mentioned