Job Description

Matchlink Hiring! Full Time Customer Services Executive (Social Media) in WP Kuala Lumpur, Earn up to MYR 3,400 - Ricebowl
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Customer Services Executive (Social Media)
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MYR2,500 - MYR3,400 Per Month
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More than 40 have applied to this job
Posted a day ago Closing 3 Jun 2025
More than 40 have applied to this job
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Requirements

• Excellent communication skills in both English and Bahasa Malaysia.
• Candidate possesses at least a SPM or above
• Prior experience in the banking industry, with a strong background in customer service.
• Ability to handle high-stress situations calmly and efficiently.
• Strong problem-solving skills.
• Ability to empathize with and prioritize customer needs.
• Comfortable with technology, with a willingness to learn and adapt to new systems.
• Team player with a positive attitude and commitment to providing quality service.

Responsibilities

• Handle customer inquiries promptly via call, live chat, and email, providing accurate information and prompt assistance.
• Engage with customers, creating a positive interaction with empathy and professionalism.
• Address customer complaints with effective conflict resolution and a customer-centric approach.
• Collaborate with the team in implementing automated live chat systems, contributing insights and feedback to improve customer interaction.
• Stay informed on the latest industry trends and company offerings to provide up-to-date information to customers.
• Contribute to team efforts in reaching targets and improving overall service quality.
• The position requires working in shifts, primarily morning or afternoon.
• Overtime is necessary and will be compensated with an allowance, based on prevailing rates.

Benefits

• Medical and hospitalization
• Training Provided
• OT & Shift Allowances
• EPF/SOCSO
• Annual Leave
• 5 Working Days
• Annual Bonus

Additional Benefits

• Medical Insurance
• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• 5 Working Days
• Overtime Pay
• Allowance Provided

Skills
Time Management Communication Skills Empathy Problem-Solving Skills Patience
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