Customer Success Account Manager
Kuala Lumpur, Malaysia
Job Description
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Kuala Lumpur, Federal Territory of Kuala Lumpur
Work Type: Full Time
As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise incredible value for our customers, helping them love LittleLives as much as we do!
RESPONSIBILITIES
- Close renewal business on a quarterly basis, meeting or exceeding assigned quota.
- Upsell new business to existing clients to increase value per customer.
- Actively own the adoption, usage and success of a portfolio of customers.
- Engage with and understand customers\xe2\x80\x99 businesses, needs and use cases for LittleLives.
- Deliver expert engagements, such as training and onboarding, to educate and empower our customers to realise business value and maximise their ROI.
- Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers business needs and challenges.
- Operational discipline to ensure transparency on customer account health and accurate retention and upsell forecasting.
- Identify insights and needs, and channel this information to product teams to develop new and improved features by.
- Provide subject matter expertise on School Management Systems and become a trusted advisor to LittleLives\xe2\x80\x99 customers.
REQUIREMENTS
What you need to succeed
- Must be able to communicate, train and present in English and Mandarin
- Able to communicate, train and present in Malay
- Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.
- Ability to build and maintain relationships across multiple levels with assigned accounts and become a trusted advisor.
- Strong communication and problem-solving skills.
- Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post sales environment.
- Proven success leading customer-facing presentations, training and engagements.
- Ability to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution.
- Keen interest in IT / Early childhood industry
Nice-to-have
- Experience in software as a service
- Experience working with CRM systems such as Hubspot
- Experience in IT/Early childhood industry
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Job Detail
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Job IdJD915789
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned