Job Description

About the Role

Do you enjoy helping others succeed and building meaningful relationships? Are you someone who takes pride in turning customers into happy, long-term partners?
If that sounds like you -- we'd love to meet you!

At

ChatDaddy

, we're on a mission to help businesses across Asia grow with smart automation and communication tools. As a

Customer Success Specialist

, you'll be the trusted advisor who helps our clients feel supported, confident, and excited about using our platform.

You'll guide them through onboarding, offer insights that make their work easier, and make sure they continue to see real value over time.

Learn more about us: https://chatdaddy.tech/

What You'll Do

You'll be the friendly face and go-to contact for our customers. In this role, you will:

Onboard new clients

-- guide them step by step so they feel confident and comfortable using ChatDaddy.

Build lasting relationships

-- maintain regular check-ins and be the person they trust for support and advice.

Drive product adoption

-- help clients unlock more features and use automation effectively to save time.

Collect feedback

-- listen to client insights and share ideas with our product team to continuously improve.

Support renewals and upsells

-- identify opportunities that truly add value to the customer's business.

Troubleshoot with care

-- resolve issues efficiently while ensuring the customer feels supported at every stage.

Who You Are

We're looking for someone who:

Has

1-3 years of experience

in Customer Success, Account Management, or similar client-facing roles (preferably in SaaS or tech). Is

fluent in both English and Mandarin

(required) -- you'll be working with clients across Asia. Brings a

positive, solutions-focused attitude

and genuinely enjoys helping others succeed. Is comfortable using

CRM tools

(e.g., HubSpot, Salesforce) and enjoys staying organized. Works well independently but thrives in a

collaborative, team-first

culture. Is

proactive and detail-oriented

, noticing small issues before they become big challenges. (Bonus) Has some familiarity with

WhatsApp automation or similar platforms

-- but don't worry, we'll help you learn!

What You'll Get

We believe in supporting our people -- both at work and beyond. You'll enjoy:

Competitive Salary:

RM4,000-RM6,000/month (based on experience) + performance incentives after probation

Hybrid Work Setup:

Flexible balance between home and office

Family-Friendly Benefits:

Maternity & parental leave, and flexible scheduling

Career Growth:

Clear progression paths and learning opportunities

Supportive Team:

Collaborative environment where your ideas are valued

Meaningful Impact:

Work with clients from across Asia and help them grow with ChatDaddy

Other Employees Benefits

Employee Provident Fund (EPF/KWSP) SOCSO (PERKESO) & EIS Medical Benefit Professional Development Training Provided Career Growth and Opportunity

How to Apply

We'd love to get to know the real you! Please submit:

Your updated

CV

A short

video (1-2 minutes)

telling us why you'd be a great fit for this role -- just speak naturally and let your personality shine!
Upload your video here: https://www.videoask.com/f003r70w4
(No need for a perfect script or fancy setup -- we just want to meet you!)

We personally review every submission and will reach out if your profile is a good match.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Additional leave Flexible schedule Maternity leave Opportunities for promotion Parental leave Professional development Work from home
Application Question(s):

Have you helped new clients get started with a product or service, including setup and onboarding? Have you regularly followed up with clients to offer support or share suggestions? Are you familiar with using CRM systems (e.g., HubSpot, Salesforce, or similar) to track client interactions?
Experience:

Customer Success: 1 year (Required)
Language:

Chinese (Required)
Work Location: In person