Job Description

Key Essentials:

• Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities
• Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation
• Gain an in-depth understanding of partners\xe2\x80\x99 business goals in their respective markets, offering educated insights to help them to succeed
• Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization
• Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts
• Engage with existing medium to large customers in onboarding or steady state, or transformational phases
• Work with end-users, operational, business, and financial decision makers to influence and drive consumption

Basic Qualifications:

• Minimum 4 years of technology sales, customer success, and/or account management experience
• Native Japanese level + business English proficiency as a language requirement.
• 1 year of experience building deep technical relationships with IT execs in large or highly strategic accounts

Preferred Qualifications:

• Strong passion for customer transformation via AI
• 2 years of experience with Microsoft cloud solutions
• Has obtained the following certifications: MS900
• Customer success and/or account management experience with emphasis on technical pre and post sales architecture consulting
• Strong problem-solving and troubleshooting capabilities
• Familiarity with CRM systems and tracking tools
• Customer-focused mindset with a commitment to providing exceptional service.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.

About AccentureAccenture is a leading global professional services company that helps the world\xe2\x80\x99s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services\xe2\x80\x94creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world\xe2\x80\x99s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360\xc2\xb0 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360\xc2\xb0 value we create for our clients, each other, our shareholders, partners and communities. Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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