Job Description

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Customer Success Manager
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MYR4,500 - MYR6,000 Per Month
Commission: MYR2,000 - MYR8,000
KL City,
Urgent Job
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Posted 5 hours ago o Closing 2 Jan 2026
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Working Location Near Station

• Jalan Kia Peng Kuala Lumpur WP Kuala Lumpur Malaysia 50450

Requirements

• 1 - 2 years of experience in sales.
• Proven track record of meeting or exceeding revenue goals and quotas.
• Experience managing relationships with SME and enterprise-level clients.
• Strong understanding of B2B buying processes, and account lifecycles.
• Excellent communication, negotiation, and presentation skills.
• Fluent in Mandarin language.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Build and manage a healthy pipeline of advertising opportunities across verticals.
• Identify and pursue new business opportunities while expanding existing client relationships.
• Develop and present proposals that align with client objectives and business goals.
• Negotiate and close deals to meet and exceed quarterly and annual revenue targets.
• Track sales activities, forecasts, and performance metrics in CRM systems.
• Serve as primary point of contact for assigned accounts, build relationships with brands and clients.
• Provide regular reporting, insights, and recommendations to demonstrate value and identify growth opportunities.
• Maintain high standards of professionalism and service excellence in all client interactions.

Benefits

• Statutory contributions
• Smart casual attire
• Near MRT, Monorail & LRT
• Weekly productivity bonus
• Monthly attendance bonus
• Monthly personal development trainings
• GRAB corporate benefits
• Life insurance
• Panel clinic coverage
• Optical/dental coverage
• Sports/education coverage
• Annual leaves, medical leaves, maternity/paternity leaves.
• Team building activities
• Yearly increment & bonus

Skills
Account Management Customer Relationship Management (CRM) Client Retention Business Development Communication Skills Negotiation
Important Information
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Skills Required