Job Description

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

• This is where WE come in! We collect over 70 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
• Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
• Today: We are a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 25 countries, we are looking for new colleagues to join our great team in Malaysia
• A young but experienced and dynamic team with a resolutely start-up attitude!
• A uniquely diverse and international environment with more than 40 nationalities
• Real career development opportunities
• A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges

Your Job:

Working with the local Senior Customer Success Manager and our Global Account Manager :

• Onboard and train clients on the tool
• Analyse data to improve customer experience
• Handle and resolve customer requests, problems and complaints
• Maintain ongoing customer relationships
• Network to identify new needs from our customers and potential business growth
• Minimise customer churn
• Participate in events and forums

Qualifications

• 2 to 4 years proven experience as an Account Manager or other commercial position (trade manager, e-commerce \xe2\x80\xa6) for an FMCG manufacturer,
• Excellent level of English, both spoken and written, is mandatory
• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
• Highly organised and able to multi-task
• Passion for service and customer satisfaction
• You are structured and analytical
• You have excellent communication skills
• Ability to work in a dynamic and fast-moving team
• Willingness to travel if required (occasional)

Additional Information

About NIQ

NIQ, the world\'s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

NielsenIQ