Job Description

Position: Customer Success Officer (CMS)

Location: Cyberjaya

Qualification: SPM/ Diploma/ Degree

REQUIREMENTS:

Have experience in customer service field at least years. Willing to work shifts working hour (preferably male) Excellent in communication skills. Strong logical thinking and problem-solving skills Fast learner & able to work under pressure Able to work with minimal supervision Ability to maintain high standard of business ethics, professionalism and confidentiality of information

SKILLS:

IT literate Time management Communication Problem solving skills Customer service & support Negotiating skills

BENEFITS:

Free Breakfast from Monday to Thursday and Free Lunch on Friday for morning shift Monitor provided at office Free office food/snacks

JOB SCOPE

Communicate with customers over the phone in order to schedule, remind and follow up with the guards on clocking activity. Response to emergency panic and alarm-button within 5 minutes or less by following the standard operating procedure by the management of Ultrack Technology Sdn Bhd. Resolves service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution and ensuring resolution within the time limits. Adhere to communication procedures, guidelines, and policies by the management of Ultrack. Contributes to team effort by accomplishing related results as needed.
Job Type: Full-time

Pay: RM1,850.00 - RM2,500.00 per month

Benefits:

Opportunities for promotion
Work Location: In person

Expected Start Date: 11/06/2025