Job Description

• SPM/STPM/Diploma/Degree holder with at least one (1) year working experience
• Demonstrate good interpersonal and communication skills
• Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality
• Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically
• Strong attention to detail is also needed to ensure that clients obtain their desired results
• Fluency in written and spoken English, Bahasa and Mandarin as required for this role.
• Must possess own transport and required site visit
• Seeking for the talents who will be based at Kuala Lumpur, Johor and Penang

ResponsibilitiesCustomer Onboarding:

• Guide new customers through the onboarding process, welcome call, ensuring a smooth and positive experience
• Provide product orientation to help customers maximize the value of our offerings

Account Management:

• Proactively monitor customer accounts to identify potential issues and address them promptly
• Encourage satisfied customers on other promotional activities and event invitation on monthly basis
• Develop a deep understanding of our products or services and stay updated with customers on new features and enhancement

Retention:

• Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives

Benefits

• Young, vibrant and dynamic working environment
• Opportunity for career development and advancement
• Birthday Leave, Medical, Dental & Optical Benefits
• Performance Incentive

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave

SkillsCustomer service Phone Skills Product Knowledge Problem Solving Great communication skillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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