Job Description

Company DescriptionNIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what\xe2\x80\x99s happening now, what\xe2\x80\x99s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That\xe2\x80\x99s why you can find us at work in over 90 countries, covering more than 90% of the world\xe2\x80\x99s population. For more information, visit .NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.Our Customer Success Specialist:

• Establishes strategic partnerships with our local clients.
• Acts as an innovation agent both internally and externally, driving change for faster reactions to changing market requirements.
• Becomes an expert in their market (industry, products, channels, etc.).

External Responsibilities:

• Understands and works with POS-related data with the client (gfknewron market) and is the point of contact
• Ensures effective and efficient client training and onboarding of new customers.
• (Co-) educates customers about the most relevant features/functionalities for their specific business needs.
• Drives adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating ROI to client to reach our high goals
• Drives regular gfknewron usage with stakeholders in the client organization
• Finds and builds, new user base for GfK offerings
• Co-develops fact-based answers to complex key business questions. Co-develops use cases with clients that shows the value of GfK data and their outcome for the clients
• Becomes a market expert for the handled category / industry segment
• Delivers insightful presentations and actionable recommendations to our clients
• Coordinates client services
• Co-identifies leads for cross sell and upsell opportunities with the client
• Helps to improve renewal rate by demonstrating clear business outcome and value

Internal Responsibilities:

• Will be certified CSM (minimum gfknewron market) and understands the POS proposition
• Building market and POS knowledge
• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;
• Collects and provides feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborates with account management at the pre-sales and renewal stages, co-identifies sales leads
• Collaborates with other business unit teams to identify opportunities for strategic assignments
• Coordinates internal client services nationally
• (Co-)Validates / conduct QC to guarantee GfK seal of quality

Qualifications

• Excellent proficiency in English
• Strong presentation skills with a client-centric approach
• Preference for candidates with initial work experience
• Proactive engagement with diverse teams
• Interest and expertise in Tech and Durable product categories, particularly in PTV markets

Additional InformationOur Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQNIQ is the world\xe2\x80\x99s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights\xe2\x80\x94delivered with advanced analytics through state-of-the-art platforms\xe2\x80\x94NIQ delivers the Full View\xe2\x84\xa2. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world\xe2\x80\x99s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

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