Customer Success Specialist (banking Mand Eng Speaker)
Petaling Jaya, Selangor, Malaysia
Job Description
Mohon
Penerangan Kerja
Kelayakan
- Min. 1 year customer service experience in BPO or banking preferred
- SPM graduate and above; fresh grads are welcome
- Fluent in English & Mandarin (spoken & written)
- Willing to work on rotational shifts if required
- Good communication skills and ability to build strong customer rapport
- Assist and educate customers on self-service and digital banking channels
- Handle account/transaction inquiries and provide solutions
- Conduct call-backs and follow-ups when needed
- Perform basic KYC checks and ensure compliance
- Deliver a professional, customer-first experience
- 5 working days
- Training Provided
- Allowance Provided
- Annual leave/Medical leave
- Near to public transport
Customer Relationship Management Communication Skills Problem-Solving Banking Knowledge Mandarin Language Proficiency
Peringatan Penting
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Skills Required
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Job Detail
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Job IdJD1204294
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:RM 5,000 per month
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned