Job Description

Full Time Customer Success Specialist (Banking) Jobs, salary up to MYR 5,000 in Agensi Pekerjaan JobScoper Sdn Bhd Petaling Jaya - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Customer Success Specialist (Banking)
Follow
MYR4,000 - MYR5,000 Per Month
,
Fast Response
Be an early applicant!
Posted an hour ago o Closing 6 Dec 2025
Be an early applicant!
Share
Save
Apply
x2_onboarding.experience.fields.job_description.title
Requirements

• Min 1 year cs experience in call center or banking industry.
• Must speak in English & Mandarin with fluent.
• Can work in Rotational Shift as 24/7.
• Must have the working experience in banking industry.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats related to banking products and services.
• Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations.
• Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary.
• Maintain detailed records of all customer interactions in the system for tracking and follow-up.
• Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions.
• Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs).
• Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements.

Benefits

• Provided training.
• EPF & SOSCO.
• Annual leave & Medical leave.
• Near to LRT Station.

Additional Benefits

• Annual Leave
• Training Provided
• Allowance Provided
• EPF / SOCSO / PCB
• Medical Insurance
• Medical and Hospitalisation Leave

Skills
Customer Relationship Management Banking Knowledge Communication Skills Problem Solving Mandarin

Skills Required