Job Description

About ChatDaddy

At ChatDaddy, we believe meaningful connections are the key to business success. We're a fast-growing SaaS company helping businesses engage customers more effectively and simplify their operations using WhatsApp automation tools.We're not just building a product -- we're building relationships. Our team values empathy, collaboration, and innovation. We thrive on supporting each other and celebrating small wins, both for our customers and our team.

Learn more about us: https://chatdaddy.tech/

About the Role

Are you someone who enjoys helping others succeed? Do you find joy in building long-term relationships and guiding people through new experiences? If so, we'd love to meet you!We're looking for a

Customer Success Specialist

to join our friendly and supportive team. In this role, you'll be a trusted partner to our clients -- helping them feel confident, supported, and excited about using ChatDaddy.You'll guide clients from the very beginning of their journey, provide helpful tips along the way, and ensure they continue getting value from our platform over time.

What You'll Be Doing

As a key point of contact, you'll:

Support and guide

new clients through setup and onboarding, making sure they feel comfortable and confident.

Build strong relationships

through friendly and regular check-ins.

Help clients explore more value

in our platform -- many use only a small part of the features, and your suggestions will make their lives easier.

Encourage smart automation use

to improve how they work.

Listen actively

to client feedback and share their ideas with our team to make ChatDaddy even better.

Assist with renewals and upsells

by identifying opportunities that truly benefit the customer.

Troubleshoot issues with care

and follow up to make sure clients feel supported every step of the way.

What We're Looking For

We're excited to meet someone who:

Has

2-5 years

of experience in Customer Success, Account Management, or other client-facing roles -- preferably in SaaS or tech. Speaks both English andChinese (required) and enjoys communicating with clients. Brings a

warm, solution-focused attitude

and loves helping others succeed. Is organized and confident using tools like CRMs (HubSpot, Salesforce, etc.). Enjoys working independently but loves being part of a collaborative team. Is proactive -- someone who notices small things before they become big problems.
Experience with WhatsApp automation or similar platforms is a plus, but not required -- we'll support your learning!

What You'll Get

Monthly Salary

: RM 4,000 - RM 6,000 (depending on experience), plus performance incentives after probation

Hybrid work setup

: enjoy the flexibility of working from home with regular in-office days

Family-friendly policies

: maternity leave, parental leave, and flexible schedules

Growth opportunities

: we support your learning and offer clear paths to promotion

Collaborative team environment

where your voice matters

Meaningful work

with clients from across Asia and beyond

Other Employees Benefits

Employee Provident Fund (EPF/KWSP) SOCSO (PERKESO) & EIS Medical Benefit Professional Development Training Provided Career Growth and Opportunity

How to Apply

We'd love to get to know the real you! Please submit:

Your updated

CV

A short

video (1-2 minutes)

telling us why you'd be a great fit for this role -- just speak naturally and let your personality shine!
Upload your video here: https://www.videoask.com/f003r70w4
(No need for a perfect script or fancy setup -- we just want to meet you!)

We personally review every submission and will reach out if your profile is a good match.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Additional leave Flexible schedule Maternity leave Opportunities for promotion Parental leave Professional development Work from home
Application Question(s):

Have you helped new clients get started with a product or service, including setup and onboarding? Have you regularly followed up with clients to offer support or share suggestions? Are you comfortable using tools like HubSpot, Salesforce, or other CRMs?
Experience:

Customer Success: 1 year (Required)
Language:

Chinese (Required)
Work Location: In person