Job Description

Koson Technology Sdn. Bhd. Hiring! Full Time Customer Success Specialist in Perak, Earn up to MYR 4,000 - Ricebowl
Customer Success Specialist
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MYR2,800 - MYR4,000 Per Month
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Posted 2 hours ago o Closing 16 Nov 2025
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Requirements

• Bachelor's degree in Business, IT, or related field (or equivalent practical experience).
• 2-4 years of experience in Customer Success, Business Analyst, Technical Support, or related roles.
• Familiarity with RPA tools and Business Intelligence solutions is highly desirable.
• Knowledge of Banking, Insurance, or other regulated industries is an advantage.
• Strong interpersonal and communication skills with the ability to build trust and explain technical concepts in simple terms.
• Highly organized, detail-oriented, and proactive in project follow-up.
• Ability to manage multiple tasks and stakeholders simultaneously.
• Proficiency with CRM systems, collaboration platforms, or ticketing tools is preferred.
• Language Requirement: Proficiency in English is required. Mandarin language skills are an advantage, given our client base.

Responsibilities
1. Client Engagement & Success

• Conduct product walkthroughs and explain iMBrace platform features in a clear, client-friendly manner.
• Understand and translate client business requirements into actionable solutions.
• Provide ongoing account services, ensuring customer satisfaction and long-term adoption.
• Proactively follow up on client requests, projects, and outstanding tasks.
• Act as the primary liaison between clients and internal teams, ensuring professional and responsive communication.

2. Pre-Sales & Onboarding Support

• Participate in requirement gathering during pre-sales and PoC stages.
• Support demo account setup, proof-of-concept processes, and onboarding of new clients.
• Work closely with sales to align client expectations with deliverables.

3. Internal Collaboration

• Communicate effectively with technical and business teams to ensure client requirements are well understood and implemented.
• Conduct quality checks on client deliverables before release.
• Track and manage scope or change requests, ensuring transparency with clients and internal stakeholders.

Benefits

• Opportunity to work with cutting-edge AI, automation, and customer engagement solutions.
• Collaborate with clients in dynamic industries such as banking, insurance, and enterprise services.
• Be part of a fast-growing company where customer success is core to our mission.

Additional Benefits

• 5 Working Days
• EPF / SOCSO / PCB
• Annual Leave
• Flexible Working Hours

Skills
Communication Skills Customer Relationship Management Active Listening Technical Proficiency
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Skills Required