Job Description

Mohon
Lokasi Kerja Berhampiran Stesen

• Taman Ipoh Selatan Ipoh Perak Malaysia 31400
• Mid Valley City Kuala Lumpur WP Kuala Lumpur Malaysia 58000
• Taman Mount Austin Johor Bahru Johor Malaysia 81100

Penerangan Kerja
Kelayakan

• Bachelor's degree in Business, IT, or related field-or equivalent experience.
• 1-3 years in Customer Success, Technical Account Management, Solution Consulting, or similar.
• Demonstrated ability to grasp complex technical platforms and translate them into client-friendly value propositions.
• Experience working with partners, resellers, or System Integrators is a strong plus.
• Familiarity with AI/automation/RPA tools, CRM systems, and regulated industries (e.g., Banking or Insurance) preferred.
• Clear communication skills, both written and verbal-in English and Cantonese (Mandarin is a plus).

Tanggungjawab
Platform Mastery & Enablement

• Attain full working knowledge of the iMBrace platform-including knowledge hubs, multi-agent orchestration, channel integrations, and SDK capabilities.
• Conduct hands-on configuration of customer environments, workflows, and channel triggers (e.g., Slack, WhatsApp, Email).
• Educate clients and partners on how to maximize platform value using no-code tools and integration frameworks.

Customer Success & Relationship Management

• Lead onboarding, training, and ongoing support for enterprise customers across Banking, Insurance, and Public Sector industries.
• Translate business use cases into functional solutions using iMBrace's dynamic profiles and governed orchestration modules.
• Proactively follow up with clients and manage post-launch success metrics and improvement cycles.

Partner & SI Collaboration

• Coordinate with System Integrators (SIs), resellers, and technology partners during pre-sales, implementation, and scale-up phases.
• Align partner deliverables with iMBrace capabilities and ensure proper enablement through training, knowledge sharing, and co-solutioning.
• Act as the platform ambassador in partner engagements-ensuring accurate communication of iMBrace's value and architecture.

Cross-Team Execution

• Collaborate with Sales, Product, Engineering, and Knowledge Ops teams to deliver seamless customer experiences.
• Perform quality assurance on partner and internal deliverables before release.
• Track and manage scope changes, escalations, and success plans.

Ready to Apply?
If you're excited to grow into a strategic role where product mastery, partner collaboration, and customer success intersect-we want to hear from you.
Manfaat

• EPF/SOCSO
• Annual Leave
• Medical Leave
• 5 days' work
• Work-life balance
• Monthly bonding dinner

Kemahiran
Artificial Intelligence Business Intelligence Software As A Service (SaaS) Robotic Process Automation (RPA) CRM Technical Support Account Management
Cara nak pergi ke Koson Technology Sdn. Bhd. guna pengangkutan awam?
Kuala Lumpur
Pengangkutan Awam Berdekatan
All LRT MRT KTM Monorail
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
Peringatan Penting
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Skills Required