Job Description

DGG Technology Malaysia Hiring! Full Time Customer Success Specialist in Johor, Earn up to MYR 6,000 - Ricebowl
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Customer Success Specialist
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MYR4,000 - MYR6,000 Per Month
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Fresh Graduates
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Posted 19 minutes ago o Closing 15 Jan 2026
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Working Location

• Suite No. 15.05 Level 15 Johor Bahru City Square Office Tower 106-108 Jalan Wong ah Fook Johor Bahru Johor Malaysia 80000

Requirements

• Minimum of 3 years of work experience in a related field.
• Diploma or higher, preferably in Customer Service, Business Administration, or a related field.
• Language required: English, Bahasa Malaysia, Mandarin
• Required skills: Customer Service, Communication Skills, Problem Solving
• Fresh graduates are not encouraged to apply
• Excellent communication and coordination skills, with a strong team-oriented mindset.
• Proficient in data analysis and report preparation; experience with order management systems is preferred.
• Ability to adapt quickly to a fast-paced work environment, with strong stress resilience and problem-solving skills.
• Fluency in English and Mandarin (both written and spoken), with strong cross-cultural communication abilities.

Responsibilities
Client Interaction

• Act as the secondary point of contact for client inquiries, coordinating to ensure effective fulfillment of client needs.
• Build and maintain positive, professional relationships with clients through efficient communication.

Client Order Management

• Process client forecasts, risk purchases, and purchase orders, conducting weekly data comparisons to analyze and review discrepancies.
• Prepare variance reports for submission to superiors and engage in discussions with clients as needed.
• Ensure accurate entry of forecasts, risk purchases, and purchase order details into the system, including all relevant information.
• Coordinate overdue orders, communicate with clients, and ensure weekly updates to the latest version.

Delivery Management

• Submit client order and delivery reports to senior management.
• Monitor shipment progress daily, promptly identifying and reporting potential risks of delivery failures.

Issue Resolution

• Collaborate with internal departments (e.g., production, quality control, production planning, supply chain, and logistics) to coordinate matters related to client shipment plans.

Benefits
Salary:

• Competitive, to be discussed based on experience and qualifications.

Benefits:

• Annual performance reviews and salary adjustments
• Paid annual leave
• Professional training and career development opportunities
• Friendly work environment and team-building activities

Additional Benefits

• 5 Working Days
• Training Provided

Skills
Customer Service Communication Skills Problem Solving Customer Relationship Management Technical Support
Important Information
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Skills Required