Job Description

?? Customer Success Specialist Jobs, salary up to MYR 4,500 in Koson Technology Sdn. Bhd. Ipoh - Ricebowl
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Customer Success Specialist
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MYR3,000 - MYR4,500 Per Month
, and +2 other locations
Jadilah pemohon terawal!
Posted 21 hours ago o Closing 4 Jan 2026
Jadilah pemohon terawal!
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• Taman Ipoh Selatan Ipoh Perak Malaysia 31400
• Mid Valley City Kuala Lumpur WP Kuala Lumpur Malaysia 58000
• Taman Mount Austin Johor Bahru Johor Malaysia 81100

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• Bachelor's degree in Business, IT, or related field-or equivalent experience.
• 1-3 years in Customer Success, Technical Account Management, Solution Consulting, or similar.
• Demonstrated ability to grasp complex technical platforms and translate them into client-friendly value propositions.
• Experience working with partners, resellers, or System Integrators is a strong plus.
• Familiarity with AI/automation/RPA tools, CRM systems, and regulated industries (e.g., Banking or Insurance) preferred.
• Clear communication skills, both written and verbal-in English and Cantonese (Mandarin is a plus).

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Platform Mastery & Enablement

• Attain full working knowledge of the iMBrace platform-including knowledge hubs, multi-agent orchestration, channel integrations, and SDK capabilities.
• Conduct hands-on configuration of customer environments, workflows, and channel triggers (e.g., Slack, WhatsApp, Email).
• Educate clients and partners on how to maximize platform value using no-code tools and integration frameworks.

Customer Success & Relationship Management

• Lead onboarding, training, and ongoing support for enterprise customers across Banking, Insurance, and Public Sector industries.
• Translate business use cases into functional solutions using iMBrace's dynamic profiles and governed orchestration modules.
• Proactively follow up with clients and manage post-launch success metrics and improvement cycles.

Partner & SI Collaboration

• Coordinate with System Integrators (SIs), resellers, and technology partners during pre-sales, implementation, and scale-up phases.
• Align partner deliverables with iMBrace capabilities and ensure proper enablement through training, knowledge sharing, and co-solutioning.
• Act as the platform ambassador in partner engagements-ensuring accurate communication of iMBrace's value and architecture.

Cross-Team Execution

• Collaborate with Sales, Product, Engineering, and Knowledge Ops teams to deliver seamless customer experiences.
• Perform quality assurance on partner and internal deliverables before release.
• Track and manage scope changes, escalations, and success plans.

Ready to Apply?
If you're excited to grow into a strategic role where product mastery, partner collaboration, and customer success intersect-we want to hear from you.
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• EPF/SOCSO
• Annual Leave
• Medical Leave
• 5 days' work
• Work-life balance
• Monthly bonding dinner

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Artificial Intelligence Business Intelligence Software As A Service (SaaS) Robotic Process Automation (RPA) CRM Technical Support Account Management

Skills Required