Job Description

Job Overview:
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.
In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You will be part of a high-performing, multicultural support team that represents the clients values of professionalism, quality, and customer-first service.
What you will do:

• Provide excellent support to customers via phone and email
• Assist with online orders, inquiries, and issue resolution
• Handle payments and sensitive data securely
• Maintain a professional and empathetic attitude at all times
• Escalate complex issues to the appropriate teams
• Collaborate with team members to enhance customer experience
• Stay updated on products and meet performance KPIs

What makes you a good fit:

• Minimum qualification: SPM or equivalent and above
• Languages: Fluent in Mandarin and English (spoken & written)
• Strong communication and problem-solving skills
• Able to work on a 24/7 rotational shift, including weekends and public holidays
• At least 6 months of customer service experience is preferred but not mandatory
• Fresh graduates are encouraged to apply (especially those with degrees in Mass Communication, English, or related fields)

What we offer

• EPF & SOCSO contributions
• Medical and/or personal accident insurance
• Maternity leave in accordance with statutory requirements
• Full training provided with continuous development support
• Language allowance for Mandarin speakers
• Career growth opportunities within a global company
• Supportive, multicultural team environment

Skills Required