Job Description

Job Overview:
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.
In this role, you will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the clients website shopping channel.
What You Will Do:

• Provide excellent support to customers via phone and email
• Assist with online orders, inquiries, and issue resolution
• Handle payments and sensitive data securely
• Maintain a professional and empathetic attitude at all times
• Represents the client and is the face of the brand to the outside world
• Escalate complex issues to the appropriate teams
• Collaborate with team members to enhance customer experience
• Stay updated on products and meet performance KPIs

What Makes You A Good Fit:

• Must have SPM or equivalent
• Fresh graduates with degrees in Mass Communication, English, or related fields are encouraged to apply
• Must be able to read, write and speak in Traditional Mandarin fluently
• Must be able to read, write and speak in English (B2 level)
• Strong communication and problem-solving skills
• Must be able to work in rotational shift (no night shift is required)
• At least 6 months of customer service experience is preferred but not mandatory
• Minimum typing speed of 40wpm with a 90% accuracy score

What We Offer:

• Attractive base salary: RM 8500
• language allowance: RM 400
• EPF & SOCSO contributions
• Medical insurance
• Maternity leave in accordance with statutory requirements
• Full training provided with continuous development support
• Career growth opportunities within a global company
• Supportive, multicultural team environment

Skills Required