Job Description

We are looking for an engaged, technical, and team-oriented Customer Success Support Engineer to join our expanding organization. In this role, you will assist customers through their transition from implementation to active use, diagnosing and resolving software issues, while ensuring customer satisfaction.

Responsibilities:

Work collaboratively with customers as they transition from project implementation and go-live to active customers

Represent the company brand & values during all client interactions

Manage active tickets from customers and route them appropriately to ensure appropriate resolution and customer satisfaction

Identify, communicate and escalate critical issues to appropriate internal and external parties

Monitor software applications, re-set user passwords, establish user permissions, and work with other software-related support functions

Troubleshoot software issues and collaborate with support teams, quality assurance, and software development for remediation

Perform after-hours support as necessary for the customers

Requirements:

Minimum 1-3 years of experience in applications support or development

Bachelor's degree in Computer Science, Information Systems, or related field or equivalent experience

Software Implementation Experience, Software Development & Accounting Background is a plus

Excellent problem-solving skills, teamwork and communication skills

Exemplary organizational and multitasking skills

Strong ability to remain patient, listen and empathize with customer questions and software issues

Benefits:

Competitive salary with additional incentive upon exceptional performance, project achievement. Convenient office location; walking distance from the public transportation (LRT Miharja, MRT Maluri). Opportunities for career growth and professional development. Supportive working environment. Any other perks or benefits offered by the company from time to time.
Job Type: Full-time

Pay: From RM2,500.00 per month

Benefits:

Opportunities for promotion Professional development
Experience:

Client support & training: 2 years (Required)
Language:

English (Preferred) Mandarin (Preferred)
Work Location: In person