Job Description

Mohon
Lokasi Kerja Berhampiran Stesen

• Suite 7-02, 7th Floor, Menara Keck Seng, 203, Jalan Bukit Bintang 55100 Kuala Lumpur, Bangsar, Kuala Lumpur, Malaysia, Kuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur WP Kuala Lumpur Malaysia 55100

Penerangan Kerja
Kelayakan

• Bachelor or above degree, professional proficiency level in Mandarin and English;
• Minimum 3 years' working experience, with at least 1 year working as the team leader in large customer service centers, preferably in telecommunication, financial service, internet service etc. Industry; experience in China or China-related companies is preferred;
• Willing to take pressure and embrace change, with strong sense of service and work enthusiasm;
• Competency in writing, analysis, communication and presentation skill, and proficiency in Microsoft office.

Tanggungjawab
Service operation:
Work closely with the headquarters team to quickly implement service strategies, process adjustments, etc.
Conduct regional business planning based on team efficiency and capability, to meet business needs; raise the bar and upgrade team value;
Strong customer service capabilities, proficient in the VIP/community/localization/app store review/offline events such as the service channels, can guide and help employees to improve service ability, and achieve performance targets incl. efficiency, quality, satisfaction etc;
Provide suggestions and feedback on CS strategy (quality criteria, SOP & scripts, crisis mgmt etc.) based on local insight.
Team Management:
Effectively manage team by performance management, culture building, effective communication etc.; sensitive to team feedback and take actions to ensure team stability and development;
Build team capability and ensure the capability level meets the requirements of service needs;
Develop, implement and maintain proper team charter/discipline requirements/job standards in accordance with local regulations.
Regional Publishing Support:
Work closely with regional publishing team, support them in special events/tasks and build trust/connection.
Manfaat

• Competitive salaryHealth insurance providedIn-house position at a leading global technology companyMultinational team atmosphere and international experienceManagement positionGrowth opportunities and career development

Kemahiran
Team Leadership Customer Service Management Performance Management Communication Skills
Cara nak pergi ke FIT Pioneer Resources Sdn Bhd guna pengangkutan awam?
Kuala Lumpur
Pengangkutan Awam Berdekatan
All LRT MRT Monorail
MRL - BUKIT BINTANG
0.5 km
MRT - BUKIT BINTANG
0.5 km
MRT - CONLAY
0.5 km
MRL - RAJA CHULAN
0.6 km
MRT - TUN RAZAK EXCHANGE
0.8 km
MRL - IMBI
0.8 km
MRT - PERSIARAN KLCC
1.1 km
LRT - KLCC
1.2 km
MRL - HANG TUAH
1.3 km
LRT - HANG TUAH
1.3 km
LRT - AMPANG PARK
1.4 km
MRT - AMPANG PARK
1.4 km
MRL - BUKIT NANAS
1.5 km
LRT - PUDU
1.5 km
LRT - PLAZA RAKYAT
1.5 km
MRT - MERDEKA
1.6 km
Peringatan Penting
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Skills Required