Provides continuous helpdesk support via telephone, chat & email related to the product.
Employ high level of interpersonal & communication skills while solving customer's issues.
Conducts basic probing to determine the next action to customer's enquiries.
Exceeding customer expectations in terms of customer service and providing accurate information.
Working in a team to achieve the required KPI elements and SLA.
Good computer literacy.
Requirements :
18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.
SPM and Fresh Graduate are welcome to apply (Training fully provided)
Willing to work rotation shift
Fluent Bahasa Melayu and English
Job Type: Full-time
Pay: RM2,300.00 - RM2,800.00 per month
Application Question(s):
Are you willing to work rotation shift?
When are you available to join if hired?
Language:
English (Preferred)
Bahasa Melayu (Preferred)
Work Location: In person
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