Benefit: 19 days annual leave, 14 days MC, WFH after 3 months probation with excellent performance
Location: Sunway Visio Tower (Nearby LRT) WFH is open after 3 months probation if performance is good
JOB SCOPE :
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
REQUIREMENTS :
Minimum SPM Certificate or above (must pass BM/Sejarah),
fluent in Mandarin, know Traditional Chinese,
18 years old and above
Able to start IMMEDIATELY
Able to support rotational shift work
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Ability to rotate shifts, as needed
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,600.00 per month
Benefits:
Health insurance
Maternity leave
Parental leave
Professional development
Work from home
Application Question(s):
Are you able to read and write in Traditional/Simplified Mandarin?
Are you willing to work on 24/7 rotational shift?
When is your availability date to join?
Language:
Mandarin (Preferred)
Work Location: In person
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