Job Description

Customer Support Assistant Location: Puncak Alam Job Scope \xe2\x80\xa2 Attending to walk-in customers and phone inquiries in the branch; \xe2\x80\xa2 Opening and maintaining customer accounts for all products & services; \xe2\x80\xa2 Performing transactions for all products and services as per the Company\xe2\x80\x99s Standard Operation Procedure (SOP); \xe2\x80\xa2 Provide after-sales customer service and public relations support; \xe2\x80\xa2 Support branch operations and administration tasks. Requirements: \xe2\x80\xa2 Minimum SPM or Diploma in any field; \xe2\x80\xa2 Fresh graduates are encouraged to apply; \xe2\x80\xa2 Computer literate (basic knowledge of MS Office) \xe2\x80\xa2 Having experience in remittance or money changing will be added advantage. \xe2\x80\xa2 Willing to be based at Puncak Alam Branch, No. 61, Jalan PPAJ 3/1, Pusat Perdagangan Alam Jaya, Bandar Puncak Alam, 42300 Kuala Selangor, Selangor Job Type: Full-time/Contract Salary: From RM1,600.00 per month If this is your specialty, apply now! Read about our Managing Director: https://www.frost.com/frost-perspectives/movers-shakers-interview-with-ramasamy-k-veeran-founder-and-group-managing-director-of-merchantrade-asia/ Additional Information We provide a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers. We Also Offer a Comprehensive Benefits Package Including \xe2\x80\xa2 Competitive salary \xe2\x80\xa2 Company healthcare \xe2\x80\xa2 Insurance coverages
Mission-Our mission is to shape the communications and money services business by developing innovative solutions to make connections easier, quicker and more convenient. Goal-Our goal is to revolutionise convenience and enrich lives with our digital platforms \xe2\x80\x93 to make connections easier, quicker and more convenient. Our 3 Pillars Business: -Digital Payment Services -Money Services Business -Mobile Services Our Achievement: 2010-Pay out network to 9 countries with 70,000 delivery locations 2011-Launched 1st non-bank online remittance portal, e-remit 2012-Launched money exchange service 2013-FPX Top Merchant Award 2014-Operates 70 outlets & Pay out to 200,000 delivery locations 2015-Launched online currency exchange portal e-forex -Launched Wholesale Currency Business -Appointed 300 sub-agents in Malaysia 2016-Launched BizPayments -Best Remitance Breakthrough Transfers Award -Best Retail Money Transfer Operator Award 2017-Launched Ozopay an eCommerce payment gateway platform -Acquired Vital Rate Sdn Bhd -Operates 84 outlets -Appointed 400 sub-agent locations -MAMSB MCX Award:Most Outstanding Customer Experience Award -Winner for Interbank GIRO [IBG] Campaign 2017-SMEs, Partnerships and Sole Proprietorships category 2018-Officially launched Merchantrade Money Visa Prepaid Card -Nominated by Malaysia Fintech Award : Prominet Enterprise of the year category -Florin Asia Innovation Awards 2018 : 1st Runner Up (Merchantrade Money) 2019-Remtech Award 2019 (Popular Votes)
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent