Customer Support Consultant
Petaling Jaya, M10, MY, Malaysia
Job Description
We are seeking a skilled and customer-focused
Customer Support Consultant
to provide exceptional service and support to our customers while contributing to the efficiency and quality of our support operations. This role is ideal for someone passionate about delivering outstanding customer experiences, with strong problem-solving abilities.Key Responsibilities
Provide frontline support to members and retailers via chat, tickets, and calls. Build strong partner relationships by delivering timely, high-quality assistance and solutions. Reduce incoming queries by identifying root causes and collaborating with internal teams. Improve workflows through reporting, process simplification, and automation. Work cross-functionally on partner payment, access, and member-related issues.
Requirements
Zendesk experience will be an added advantage.
Excellent written and verbal communication skills in English and Malay. Strong ownership and ability to work independently with minimal supervision. Problem-solver, resourceful, adaptable, and highly detail-oriented. Team player with strong collaboration skills across functions. Diploma/Degree or equivalent qualification required. 1 year experience in B2B customer support, account management, or operations. Fresh graduate are welcome to applyJob Type: Full-time
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
Additional leave Maternity leave Professional development
Language:
English (Preferred) Malay (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1330960
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned