Job Description

Customer Inquiries and Communications:

Communicate with customers in a positive and friendly manner, answering their questions and providing information about products, services or policies.

Order Processing:

Process customer orders, purchase requests, and returns, ensuring orders are accurate.

Problem Solving:

Help customers solve problems, complaints and concerns and find satisfactory solutions.

Complaint Handling:

Receive, record and track customer complaints to ensure timely resolution and take steps to prevent recurrence of similar issues.

Technical Support?

Provide technical support to answer customers' questions about the use of products or services.

Customer Satisfaction Surveys:

Conduct customer satisfaction surveys and collect feedback to improve customer service quality.

Record Maintenance:

Record customer communications, problems and solutions for future reference.

Coordination and Communication:

Coordinate and work with different departments to ensure that customer issues are properly resolved.

Training and Education:

Provide training and instruction to customers on products, services or operations.

Maintain Customer Relationships:

Build and maintain positive customer relationships and provide a personalized service experience.

Handling Emergencies:

Handle emergencies such as urgent customer needs or issues.

Recording and Reporting:

Writes reports, summarizes data, and provides information on customer service performance and trends to supervisor or team.
Job Types: Full-time, Freelance

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Education:

Bachelor's (Required)
Experience:

Customer service: 3 years (Required)
Language:

English, Bahasa Malaysia (Required)
License/Certification:

driving licence (Required)
Willingness to travel:

25% (Required)
Work Location: In person