Customer Support Engineer

Pulau Pinang, Malaysia

Job Description

Division

Vehicle Networking and Information (VNI)


  • To ensure that all requirements relevant for the product are collected, prepared, and documented in the project
  • Configure the defined default Requirements Management tool according to project and customer needs
  • To ensure the service that deliver to customer is excellent quality and achieves overall objectives
  • Work closely with various departments to ensure company's business objectives are met
  • Translate customer requirement specifications from Japanese to English and vice versa
  • Attend conferences and meetings with customers and act as official translator to mediate discussion
  • Other duties as assigned
Job Category

Engineering

Job Requirements
  • Candidate must possess at least a Bachelor's Degree in Computer Science/Electrical/Electronic/Mechatronic/Robotic Engineering or equivalent
  • 5+ years of working experience in automotive industry, design, safety standards etc
  • Proficiency in standard business tools (MS Office, email clients etc.)
  • Strong interpersonal skills and ability to work within a distributed team structure
  • Ability to execute on repetitive tasks accurately and with attention to details
  • Possess good problem-solving skills and customer focused disposition
  • Capability to analyze technical problems including Problem Solving methods (5Why, FTA)
  • Strong Planning and Organization skills
  • Understand well on Japanese culture and behaviours
  • Ability to work well on your own and as part of a team (technical translation)
  • Required language(s): English and Japanese (JLPT N1 / N2)
  • Excellent oral and written communication skills both in English and Japanese
About Continental

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of EUR33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The Automotive group sector comprises technologies for passive safety, brake, chassis, motion and motion control systems. Innovative solutions for assisted and automated driving, display and operating technologies, as well as audio and camera solutions for the vehicle interior, are also part of the portfolio, as is intelligent information and communication technology for the mobility services of fleet operators and commercial vehicle manufacturers. Comprehensive activities relating to connectivity technologies, vehicle electronics and high-performance computers round off the range of products and services

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Hybrid Job

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Job Detail

  • Job Id
    JD871309
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pulau Pinang, Malaysia
  • Education
    Not mentioned