Job Description

About the job Customer Support Engineer

MAIN DUTIES AND RESPONSIBILITIES

• Provide 1st and 2nd line support to Customers, this regards electrical- and mechanical issues.
• Initiate and coordinate warranty orders
• Report weekly to manager regarding pending issues
• Support Field Service Engineers during their projects on site
• If necessary, provide service in the field him/herself
• Coordinate trouble shooting based on technical drawings, customer specifications and knowledge about the customer.
• Advise Customers about services can supply
• Assist Spare parts Order desk to provide missing part numbers

\xef\xbb\xbfJOB REQUIREMENTS

• \xef\xbb\xbf5 years experience in OEM wet process operations
• Minimal Technical Engineering degree
• Relevant experience with servicing of Plating machines
• Willing and able to travel on (relatively) short notice
• Fluent in written and spoken English

\xef\xbb\xbfTECHNICAL COMPETENCIES REQUIREMENTS

• \xef\xbb\xbfKnowledge of Microsoft
• Experience working with CRM systems
• Knowledge about SAP
• Understand the basic working of frequency controllers
• Basic knowledge about electrical, mechanical, pneumatic and software.
• Able to read E-plan and mechanical drawings.
• Able to discuss on a (detailed) technical level with suppliers

\xef\xbb\xbfNON-TECHNICAL COMPETENCIES REQUIREMENTS (Skill based)

• \xef\xbb\xbfSpeaking English and preferable Chinese fluently
• Strong oral, written, interpersonal and problem solving skills
• Ability to communicate clearly with HQ and with Customer
• Ability to give well understandable presentations during customer training

\xef\xbb\xbfConsultant in charge: Darren Tan | darren.tan@hunters-in.com

Hunters International