Job Description

• Diploma/Degree holder in Business Studies/ Administration/ Management / Supply Chain or related field
• Proficiency in English would be desirable.
• Experience in communicating with B2B clients or regional stakeholders
• Experience in managing shared mailboxes in Outlook is preferred.
• Good knowledge of Microsoft Office tools (Excel, Word)
• Good verbal and written communication, analytical and problem-solving skills
• Customer oriented mindset, Meticulous and organized, possess the ability to work independently and pro-actively
• Ability to work under pressure
• Fresh graduates are welcome to apply

Responsibilities

• Deliver outstanding service by promptly handling customer orders within an acceptable timeframe and with great efficiency.
• Coordinate with internal operations team and suppliers / factories to address the requirements and resolve customer inquiries regarding order requests, production status, delivery updates and quality matters.
• Manage the whole cycle of customer orders from receipt to shipment and keep sales/customers informed of any updates to delivery schedules.
• Monitor closely to ensure that production deadlines and customer delivery schedules are met as promised.
• Update Customers\' / Forwarders\' portals to assign orders to suppliers / PO acceptance / change in delivery date (if applicable, for selective customers only).
• Manage data maintenance in in-house system such as updating customers\' requirements, their profiles as well as customer price lists.
• Prepare reports for Management, Sales or Customers when require and maintain documentation and e-filing properly and promptly.
• Promptly escalate any critical issues to the Supervisor/Manager.

Benefits

• Employee wellness benefits

Additional Benefits

• 5 Working Days
• Staff Activities
• Training Provided

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