Job Description

Food Delivery Customer Support

Location: Office : Symphony house /Ara Damansara / Petaling Jaya

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• KPI \xe3\x82\x84 SLA \xe3\x82\x92\xe9\x81\x94\xe6\x88\x90\xe3\x81\x99\xe3\x82\x8b\xe3\x81\x93\xe3\x81\xa8
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• \xe6\xb1\x82\xe3\x82\x81\xe3\x82\x8b\xe4\xba\xba\xe7\x89\xa9\xe5\x83\x8f
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• PC \xe3\x81\xab\xe8\x8b\xa6\xe6\x89\x8b\xe6\x84\x8f\xe8\xad\x98\xe3\x81\x8c\xe7\x84\xa1\xe3\x81\x84\xe6\x96\xb9
• \xe3\x82\xb7\xe3\x83\x95\xe3\x83\x88\xe3\x82\x84\xe5\xa4\x9c\xe5\x8b\xa4\xe3\x81\xa7\xe5\x8b\xa4\xe5\x8b\x99\xe5\x8f\xaf\xe8\x83\xbd\xe3\x81\xaa\xe6\x96\xb9
• \xe4\xba\x8b\xe5\x8b\x99\xe7\xb5\x8c\xe9\xa8\x93\xe8\x80\x85\xe6\xad\x93\xe8\xbf\x8e \xe7\xa6\x8f\xe5\x88\xa9\xe5\x8e\x9a\xe7\x94\x9f
• \xe3\x83\x9e\xe3\x83\xac\xe3\x83\xbc\xe3\x82\xb7\xe3\x82\xa2\xe5\x8a\xb4\xe5\x83\x8d\xe8\xa8\xb1\xe5\x8f\xaf\xe7\x94\xb3\xe8\xab\x8b\xe3\x82\xb5\xe3\x83\x9d\xe3\x83\xbc\xe3\x83\x88
• \xe5\x81\xa5\xe5\xba\xb7\xe4\xbf\x9d\xe9\x99\xba\xe3\x80\x81\xe7\x94\x9f\xe5\x91\xbd\xe4\xbf\x9d\xe9\x99\xba
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• \xe7\x84\xa1\xe6\x96\x99\xe3\x82\xb7\xe3\x83\xa3\xe3\x83\x88\xe3\x83\xab\xe3\x83\x90\xe3\x82\xb9\xe5\x88\xa9\xe2\xbd\xa4\xe5\x8f\xaf
• \xe5\xae\x9f\xe7\xb8\xbe\xe3\x81\xab\xe3\x82\x88\xe3\x82\x8a\xe6\x98\x87\xe7\xb5\xa6\xe3\x80\x81\xe6\x98\x87\xe6\xa0\xbc\xe5\x88\xb6\xe5\xba\xa6\xe3\x81\x82\xe3\x82\x8a
• \xe7\x84\xa1\xe6\x96\x99\xe7\xa9\xba\xe6\xb8\xaf\xe3\x83\x94\xe3\x83\x83\xe3\x82\xaf\xe3\x82\xa2\xe3\x83\x83\xe3\x83\x97
• \xe3\x83\x9e\xe3\x83\xac\xe3\x83\xbc\xe3\x82\xb7\xe3\x82\xa2\xe3\x81\xb8\xe3\x81\xae\xe7\x89\x87\xe9\x81\x93\xe8\x88\xaa\xe7\xa9\xba\xe5\x88\xb8\xe6\x89\x8b\xe9\x85\x8d
• 2 \xe9\x80\xb1\xe9\x96\x93\xe7\x84\xa1\xe6\x96\x99\xe3\x81\xae\xe7\xa4\xbe\xe5\x93\xa1\xe5\xaf\xae
• \xe4\xb8\x8d\xe5\x8b\x95\xe7\x94\xa3\xe4\xbb\xb2\xe4\xbb\x8b\xe4\xbc\x9a\xe7\xa4\xbe\xe3\x81\xae\xe7\xb4\xb9\xe4\xbb\x8b
• \xe7\x8f\xbe\xe5\x9c\xb0\xe9\x8a\x80\xe2\xbe\x8f\xe2\xbc\x9d\xe5\xba\xa7\xe3\x81\xae\xe9\x96\x8b\xe8\xa8\xad
• \xe7\xa4\xbe\xe5\x86\x85\xe5\x85\xac\xe5\x8b\x9f\xe5\x88\xb6\xe5\xba\xa6\xe3\x81\x82\xe3\x82\x8a (IJP)

Summary of Responsibilities

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic

Benefit

• Work Permit provided
• 5 working days in a week
• Annual leave(12 days)
• Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical & Life insurance
• Pick up service from airport
• 2 weeks free company accommodation provided
• One way flight ticket to Malaysia
• Opening Malaysian bank account
• Property agent introduction
• Career growth- Stage: Customer Service Executive

Senior Customer Service Executive
Team Leader
Senior Team Leader
Assistant Manager
Manager
Senior Manager * IJP- Internal job program. Opportunity to transfer to the candidate\'s favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

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