Job Description

InnovatePro Hiring! Full Time Customer Support Executive in Kuala Lumpur, Earn up to MYR 3,600 - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-3608fd10>Customer Support ExecutiveReportFollowMYR3,300 - MYR3,600 Per MonthKL City,Fewer than 40 applicants. You still have a chance!Posted 4 hours ago xe2x80xa2 Closing 17 Feb 2026Fewer than 40 applicants. You still have a chance!SaveApplyRequirements

• A high school diploma or equivalent qualification is required; additional education or relevant certifications are a plus.
• Previous experience in a customer support role or a similar customer-facing position is preferred.
• Proficiency in using CRM software or customer support tools is an advantage.
• Excellent communication skills, both written and verbal, with a strong command of the English language is mandatory.
• Empathy and the ability to actively listen to customer concerns, demonstrating genuine care and understanding.
• Quick problem-solving skills and the ability to think on your feet in high-pressure situations.
• Flexibility to work on rotating shifts, including day and swing shifts, as required.
• A team player with a positive attitude and willingness to collaborate with colleagues.

Responsibilities

• Respond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all times.
• Perform customer KYC (Know Your Customer) checks upon Clients' registration.
• Provide accurate information and assistance regarding our products and services, effectively resolving customer concerns.
• Assist customers in navigating our platform, troubleshooting issues, and guiding them through various processes.
• Document all customer interactions and maintain comprehensive records in our CRM system.
• Collaborate with team members and other departments to escalate and resolve complex issues.
• Identify recurring customer issues and proactively work to improve our support processes.
• Follow up with customers to ensure their issues are fully resolved and gather feedback on their support experience.
• Stay up to date with product knowledge and updates to provide the most accurate and relevant information to customers.

Benefits

• EPF/SOCSO
• Annual bonus
• Medical insurance
• Overtime pays
• Medical claim
• Birthday leave
• Work laptop and monitor provided
• Annual leave encashment
• 5 working days

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Allowance Provided

SkillsExcellent communication skills Problem-solving skills EmpathyImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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