Job Description

Your role at Exness:

We are currently looking for a Customer Support Executive (Mandarin Speaker) to provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients in the region.

You will:

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company\'s business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS Manager.
• Perform other ad hoc tasks assigned by the manager.

What we expect from you:

• Minimum of one year of experience in customer service-related role
• Good communication skills in English and native language (Mandarin)
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Customer service orientation
• Bachelor\'s degree/diploma in business administration or related field
• Self-motivated and highly reliable

What you can expect from us:

• Competitive and attractive compensation
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, and vision and dental coverage
• 21 days annual leave and paid sick leave plus paid Christmas to New Year\'s break
• Extensive learning opportunities, including professional training and certifications, soft skills development, free English courses, and trading workshops
• Paid maternity leave and birthday, marriage, and baby- delivery bonuses
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children\'s school and kindergarten fees
• Fun and effective team-building experiences and corporate parties