Job Description

Apping Technology Sdn. Bhd. Hiring! Full Time Customer Support Executive- Mandarin Speaker in Putrajaya, Earn up to MYR 4,200 - Ricebowl
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Customer Support Executive- Mandarin Speaker
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MYR3,800 - MYR4,200 Per Month
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Posted 3 hours ago Closing 25 Jul 2025
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Requirements

• Candidates must possess at least Degree
• Time management skills, well organized
• Customer satisfaction mindset oriented
• Able to work with autonomy
• Team player
• Negotiation skills
• Candidates must speak in Mandarin

Responsibilities

• Managing incoming urgent requests from Airlines to deliver a component and ensuring material is properly delivered within the contractual lead-time by coordinating from the best location from any of our Inventory locations/orders.
• Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need
• Managing efficiently communication with customers (internal & external)
• Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
• Evaluate the root causes for any order having exceeded the service level lead time
• Manage the daily communication with customers by answering customer queries in a professional and timely manner
• Manage the internal meetings (backlog review, operation drumbeat)
• Ensure that any required parts for the aircraft are sourced and shipped according to contract, maintaining contact with all involved parties throughout the whole process document actions taken, ensuring accuracy and paying attention to details
• Effectively manage various IT tools
• Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team
• Manage FHS IT systems with accurate data and recording all milestones in the systems correctly
• Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times
• Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible.

Benefits

• Annual and sick leave provided.
• Allowance provided
• Training provided

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave

Skills
Fluency in Mandarin Customer Service
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