Job Description

RESPONSIBILITIES

Organize and schedule customer orders to an appropriate department.

Handling customer shipment-received Purchase Order

Prepare monthly forecast report & weekly reschedule report

Handling all incoming customer queries and questions

Resolving customer enquiry/concern and related issue

Well Communicate/Coordinate and collaborate with cross-functional teams or department to ensure customer orders are met on time

Adhering to a company's policies and procedures at all times when assisting customers

Maintain and manage customer files and databases.

Experienced in customer services will be an advantage

REQUIREMENTS

Excellent written and verbal communication skills.

Competencies in data entry, analysis, and management.

Keen attention to detail and ability to effectively manage time.

Candidate must possess at least a SPM/"O" Level, any field.

Able to work independently with minimum supervision.

Computer Literate and well-versed in MS office application especially in Microsoft Excel

The ability to work in a fast-paced environment

Able to communicate in both English and Mandarin (written & oral). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Good adaptability, sense of responsibility and patience.

Able to perform multitask.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,800.00 per month

Benefits:

Free parking Maternity leave Parental leave
Experience:

Customer support: 2 years (Preferred)
Location:

Simpang Ampat (Preferred)
Work Location: In person