Job Description

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• Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
• As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
• Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
• Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
• Processing of consumables and supplies orders for customers.
• Conduct daily activities in accordance with FUJIFILM Business Innovation\'s policies, procedures and code of conduct.
• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation\'s policies.

Job Requirements:

• Degree in any discipline. Fresh graduate is encouraged to apply.
• At least one (1) year working experience in contact centre or customer support related field.
• Good command of spoken and written English.
• Proficient in relevant computer applications like MS Office.
• Demonstrate excellent communication and problem-solving skills.
• Highly motivated and result-oriented team player with good interpersonal skills.
• Able to work independently and as a team.
• Have pleasant disposition and attitude.
• Ability to handle stressful situation appropriately.
• Able to work on public holidays.

About Us:About UsFUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.About the Team: At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.

Fujifilm