Customer Support Executive (thai)
Kuala Lumpur, Malaysia
Job Description
Client Background: Established MNC
Industry: Provide services for direct transactions in the international foreign exchange market. Brokerage Firm.
Location: Kuala Lumpur
Headcount: 5
Tenure: Permanent (Base on working permit)
Remuneration: Basic + Allowance + attractive benefit scheme
Responsibilities:
- to ensure operating systems are functioning properly and report to Senior of shift if it fails;
- to process client's request via phone call, live chat, service desk, email;
- to update clients on their request status accordingly;
- to constantly verify documents submitted by client within specific region on hourly basis
- to attend all seminar scheduled by the company for the employee;
- to answer clients questions related to the company product via live chat, phone and email;
- to escalate clients' requests and complaints to appropriate specialists;
- to gather client's feedback, identify problem trend and report to supervisor for discussion or service enhancement;
- to follow up all operational issues;
- to perform other tasks assigned by management within the competence.
- Languages: Native speaker for Specific region - Thai, English - fluent;
- Degree of Higher education;
- Preferably 1 year of working experience in customer service;
- Open to fresh graduates too
- Skilled PC user;
- Basic mathematical skills.
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Kuala Lumpur
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Job Detail
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Job IdJD860785
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned