Customer Support (mandarin English Banking)

Petaling Jaya, Selangor, Malaysia

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Job Description

Mohon
Penerangan Kerja
Kelayakan

Min. 1 year customer service experience in BPO or banking / finance preferred
Degree holder or above
Fluent in English & Mandarin (spoken & written)
Willing to work on rotational shifts if required
Good communication skills and ability to build strong customer rapport

Tanggungjawab

Assist and educate customers on self-service and digital banking channels
Handle account/transaction inquiries and provide solutions
Conduct call-backs and follow-ups when needed
Perform basic KYC checks and ensure compliance
Deliver a professional, customer-first experience

Manfaat

5 working days
Training Provided
Allowance Provided
Annual leave/Medical leave
Near to public transport

Manfaat tambahan

Medical Insurance
Annual Leave
Medical and Hospitalisation Leave
Allowance Provided
5 Working Days
Training Provided

Kemahiran
Customer Service Communication Skills (Mandarin & English) Banking Knowledge Problem Solving Conflict Resolution Active Listening Empathy
Peringatan Penting
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