Customer Support Mandarin/cantonese (remotely)
Kuala Lumpur, Malaysia
Job Description
Responsibilities
- Provide strict renditions of the messages including every detail of the conversation and is prepared for challenging calls at any time
- Employ good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice, as well as polite forms of expressions
- Able to explain certain cultural concepts to avoid miscommunication with permission or at request of the client
- The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.
- Native Fluency in Mandarin and English
- Able to work in 24/7 rotational shift (5 working days/week), majority of the work schedules falls on night/graveyard shift
- Have thorough knowledge of Medical and other industry terminologies would be an added advantage
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- Are you comfortable with 24/7 rotational shift?
- Do you have stable internet to WFH?
- Mandarin (Required)
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Job Detail
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Job IdJD996679
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned