Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time Customer Support Representative (Banking) in Selangor, Earn up to MYR 5,000 - Ricebowl
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Customer Support Representative (Banking)
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MYR4,000 - MYR5,000 Per Month
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Posted 3 hours ago o Closing 11 Dec 2025
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Requirements

• Min 1 year cs experience in call center or banking industry.
• Must speak in English & Mandarin with fluent.
• Can work in Rotational Shift as 24/7.
• Must have the working experience in banking industry.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats related to banking products and services.
• Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations.
• Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary.
• Maintain detailed records of all customer interactions in the system for tracking and follow-up.
• Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions.
• Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs).
• Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements.

Benefits

• Provided training.
• EPF & SOSCO.
• Annual leave & Medical leave.
• 5 working days.

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• Medical Insurance
• Medical and Hospitalisation Leave
• 5 Working Days

Skills
Customer Service Communication Skills Problem Solving Banking Knowledge Active Listening
Important Information
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Skills Required