Customer Support Specialist German Speaker 9 Months Renewable Contract
George Town, M07, MY, Malaysia
Job Description
Overview:
About the Role
We are looking for a proactive and customer-focused
Customer Support Specialist
to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Qualifications:
Minimum 1-2 years of experience in
customer service, helpdesk, or shared service support
(B2B experience preferred).Proficient in English and German (both written and verbal).
Strong communication and problem-solving skills. Comfortable working in a fast-paced, multicultural environment. Willing to work on a9-month renewable contract
.Responsibilities:
Key Responsibilities
+ Provide first-line support to business clients via email, chat, or phone. + Manage and resolve B2B inquiries related to orders, accounts, and system usage.+ Collaborate with internal teams to ensure timely and accurate responses.
+ Document all customer interactions and feedback within the system.
+ Handle escalations professionally and ensure service-level targets are met.
+ Support process improvements and contribute to continuous service enhanceme
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Job Detail
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Job IdJD1307557
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeorge Town, M07, MY, Malaysia
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EducationNot mentioned